Enjoy 1 year over-the-phone support for your computer or tablet. Plus, premium maintenance and health status monitoring services for your computer.

Tablet $95 

Enjoy 12 months of unlimited over-the-phone support for you and your tablet. Includes:

  • Setting up your tablet

  • Setting up your email

  • Connecting to an existing network

  • App installation

  • Troubleshooting problems including: tablet software and email

  • Advice such as "how to...?"

Home Support Monthly $21 

Enjoy month-by-month unlimited over-the-phone computer support when you need it. Includes*:

  • Secure online remote access (at your request only which includes PIN security) for any assistance

  • Computer and email setup

  • Transferring data inc photos and music

  • Troubleshooting any problems you may have 

  • Removing viruses

  • Installing peripherals and software

  • Advice such as "how to...?"

Equal monthly instalments of only $21 per month. No exit fees if you cancel.

 

*Some fixes require on-site visits, then on-site visit rates will apply.

Premium Home Support Yearly $250

Enjoy 12 months of unlimited over-the-phone support for you and your computer. Includes*:

  • Premium 12 month Antivirus. 

  • One (1) health check for one (1) computer, (limited to maximum of 30 minutes)

  • Secure online remote access (at your request only which includes PIN security) for any assistance

  • Computer and email setup

  • Transferring data inc photos and music

  • Troubleshooting any problems you may have 

  • Removing viruses

  • Installing peripherals and software

  • Advice such as "how to...?"

*Some fixes require on-site visits, then on-site visit rates will apply.

Business Support Yearly $195

Enjoy 12 months of over-the-phone support* for you and your computer. Includes**:

  • 365/24/7 Managed and monitored Antivirus. 

  • 365/24/7 Managed and monitored Desktop/Laptop/Server and Hardware and Software

  • Secure online remote access (at your request only which includes PIN security) for any assistance

  • Troubleshooting any problems you may have 

  • Advice such as "how to...?"

*Over- the- phone support rates apply at $60 per 30 minutes. 

**Some fixes require on-site visits, then on-site visit rates will apply. 

If your computer or device is not working as it should be, only pay for what you need, when you need it, with one of our one-time services.

Home Data Backup $95

As part of this service, we will:

  • Backup OR transfer your data from one device to another (can be a computer or an external hard drive)   

  • Install manufacturer's software and configure automated back ups if the data is backed up to an external device.  

We offer a secure fully automated cloud based backup service. All your data is stored on Australian based data servers. Speak to one of our technology consultant to have a backup service tailored to your requirements.

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour.

Business grade data backup, please contact us.

Home Troubleshoot, Fix & Optimise $95

As part of this service, we will:

  • Diagnose your computer to find the cause of the issue

  • Fix any one (1) issue with your computer

 

Well will also (if required):

  • Optimise your start-up and shut-down process

  • Clean up your task-bar shortcuts, quick launch and menu

  • Remove unwanted programs and trial-ware

  • Clean up your temporary Windows and Internet files (that collect on your system over time)

  • Review your existing internet security installation (providing alternate options if required and associated costs).

 

This service may not be as effective (or possible) for older versions of Windows. Recommended: Windows 7 and above, 10.7 and above.  

 

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour.

 

Business grade troubleshoot, please contact us.
 

Home Data Recovery $95

As part of this service, we will:

  • Diagnose the drive or media which contains the data in need of recovery

  • Recover files that were accidentally deleted from a working drive.

 

For more complex matters e.g. to recover files from a formatted or failing drive we many recommend an alternative recovery solution.

 

Sometimes what we recover, may not be the same quality or file extension depending on how the files where lost.

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour.

Business grade data recovery, please contact us.

System Upgrade or Re-install $250*

 As part of this service, we will:

  • Install one operating system (e.g. Windows) on a functioning hard drive or solid state drive

  • Install the needed software or drivers

  • Install all critical updates

  • Optimise your computer to ensure maximum performance.

  • If applicable, transfer of files from old hard drive to new hard drive (old hard drive must be 100% functional)

 

In the event the hard drive is not functional, a new hard drive can be supplied, at extra cost.

Includes Windows (original licencing must be provided, or purchase of new operating system can be supplied at extra cost). Excludes VM Ware and other dual-booting options. 

All system upgrades and re-installs are taken back to the workshop.

 

*Excludes Server re-installs.

Business grade upgrades or re-installs, please contact us.

Home Computer Setup $160

As part of this service, we will:

  • Help initialise it for the first time

  • Connect your computer to an existing home network and the internet

  • Setup up to two (2) email accounts

  • Customise your web browser preferences

 

Software not included.

Includes one (2) hour onsite service. Further charges may apply for additional onsite labour.

Business grade setup, please contact us.

Virus Removal $95

As part of this service, we will:

  • Search your computer (one pc) for viruses, spyware and pop-ups and remove them

  • Update your existing internet security installation (providing alternate options if required and associated costs)

  • Provide you with tips on how to prevent being infected

  • Optimise your computer

  • Ensure your antivirus software is running the latest software updates.

Depending on the severity of the virus infection further options may be required which may incur additional cost.

We provide 12 month premium Internet Security/Antivirus for $60 or Basic 12 month Antivirus from $20 

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour.

Business grade virus removal, please contact us.

Home Tablet or Smartphone (help or setup) $80

As part of this service, we will:

  • Perform first time set up which includes setting up your email and connecting your device to a wireless network OR

  • Troubleshoot one (1) problem including tablet software and emails OR

  • Provide you with advice such as "how to...?"

  • For up to one (1) hour

 

Services provided over-the-phone only. This option will be presented if available. Excludes eReader support, or issues with your ISP or phone carrier.

Business grade setup, please contact us.

Tutorial $80

As part of this service, we will provide you with training (up to 1 hour) on the topics of your choice.

 

Suggestions include:

  • Tips on using the internet and email, while being safe online

  • Introduction to the basics of Office (features, functions and how to’s)

  • Understanding and using social media

  • Understanding and using parental controls

  • Show me how to buy, manage and listen to music on my tablet

 

Excludes third party software.

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour.

Home Installation $80 

As part of this service, we will:

For hardware:

  • Talk you through the installation of one (1) peripheral component (e.g. printer or scanner)   

  • Install related software, drivers and appropriate updates     

For software:

  • Verify computer compatibility          

  • Install up to three (3) software applications

  • Install latest updates          

  • Create desktop, start menu and quick launch bar shortcuts (if required

 

We offer Microsoft Office 365 and great pricing for Anti-Virus software. 

Excludes training on the software or hardware installation.

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour.

Business grade installation, please contact us.

Home Networking $80

As part of this service, we will:

  • Set up a new internet connection

  • Give the network a unique name (SSID) & change administrator username and password

  • Establish a secure wireless network

  • Enable one (1) additional network enabled device (e.g. tablet) to share the internet, files, printers and other media inc photos, movies and music OR

  • If an existing and functioning home network exists; connect up to three (3) network enabled devices to your home network.

 

Home networks only. No servers. 

 

Business grade networking, please contact us.

 

Includes one (1) hour onsite service. Further charges may apply for additional onsite labour. 

Home Online Remote Support from $40 

Online Remote over-the-phone computer support when you need it. Includes:

  • Computer and email setup

  • Connecting you to the internet

  • Transferring data inc photos and music

  • Troubleshooting any problems you may have 

  • Removing viruses

  • Installing peripherals and software

  • Advice such as "how to...?"

Online remote support charged $40 every 30 minute block. 

Public Holiday online remote support charge $80 every 30 minute Block

Credit Card details must be taken prior to commencement of remote support.
NOTE: Customer must have working internet, to use this service.

Business Grade Online Remote Support from $60 

Online Remote over-the-phone computer support when you need it. Includes:

  • Computer and email setup

  • Connecting you to the internet

  • Transferring data inc photos and music

  • Troubleshooting any problems you may have 

  • Removing viruses

  • Installing peripherals and software

  • Advice such as "how to...?"

Online remote support charged $60 every 30 minute block. 

Public Holiday online remote support charge $100 every 30 minute Block

Credit Card details must be taken prior to commencement of remote support.
NOTE: Customer must have working internet, to use this service.

Home On Site Service Rates*

Standard Rates - $80.00 for first hour


Additional Time - $40.00 per half hour


Priority Onsite Service within 2 hours (from time job is booked) - $40.00 surcharge


Server Rates - $120.00 first hour


Additional Time - $60.00 per half hour


(Travel time will incur from 30 km radius from CBD)

*On site service rates do not override the specific services pricing. 

 

For Business service rates, please contact us.

Home After Hours Rates

Monday to Friday 7:00pm – 12:00am is $120.00 for first hour then $60.00 per half hour

Monday to Friday 12:00am – 7:00am is $160.00 for first hour then $80.00 per half hour

Monday to Friday 7:00am – 9:00am is $120.00 for first hour then $60.00 per half hour

Saturday 5:00pm – 12:00am is $120.00 for first hour then $60.00 per half hour

Saturday 12:00am – 7:00am is $160.00 for first hour then $80.00 per half hour

Sunday 7.00am – 11:00am is $120.00 for first hour then $60.00 per half hour

Sunday 5.00pm - 12:00am is $120.00 for the first hour then $60.00 per half hour

 

Public holidays - All day is $200.00 for first hour then $100.00 per half hour

For Business service rates, please contact us.

PAYMENT METHODS: Cash/MasterCard*/VISA*/Amex*/Diners*/Direct Deposit

 

*Surcharge applies to all Debit/Credit Cards.

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